FROZEN FOOD/OVERNIGHT CLERK

Kroger•Bountiful, UT

48d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

Ability to handle stressful situations
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Must be able to perform the essential functions of this position with or without reasonable accommodation

Nice To Haves

Retail experience
Second language (speaking, reading and/or writing)

Responsibilities

Answer questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Inform customers of frozen food specials
Recommend frozen food items to customers to ensure they get the products they want and need
Check product quality to ensure freshness
Review “sell by” dates and take appropriate action
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Display a positive attitude
Stay current with present, future, seasonal and special ads
Adhere to all food safety regulations and guidelines
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults