FROZEN FOOD/LEAD CLERK

Kroger • Oconomowoc, WI

108d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service while establishing and maintaining a safe and clean environment that encourages customer return. The role involves achieving sales and profit goals for the department, monitoring quality assurance standards, and supervising all functions and activities within the department. The individual will support the day-to-day operations of the Frozen Foods section and embrace the Customer 1st strategy, encouraging associates to deliver excellent customer service. The position also emphasizes the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Minimum effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Must be at least 18 years of age.

Nice To Haves

• High school education or equivalent preferred.
• Management experience preferred.
• Retail experience.
• Second language (speaking, reading, and/or writing).

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Achieve sales and profit goals established for the department.
• Monitor and control all established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the department.
• Support the day-to-day functions of the Frozen Foods operations.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Gain and maintain knowledge of products sold within the department.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Understand the store's layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming, and special in-store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Stay current with present, future, seasonal, and special ads.
• Assist store management in preparing the store/department budget and profit and loss reviews.
• Maintain an awareness of inventory/stocking conditions and note any discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED