Kroger-posted 4 months ago
Midlothian, VA
Food and Beverage Retailers

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return visits. The individual will assist the department manager in achieving sales and profit goals while monitoring quality assurance standards. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The position also requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

  • Create an outstanding customer experience through exceptional service.
  • Establish and maintain a safe and clean environment that encourages customer return.
  • Assist the department manager in reaching sales and profit goals for the department.
  • Monitor established quality assurance standards.
  • Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
  • Promote trust and respect among associates.
  • Create an environment that makes customers feel welcome, important, and appreciated.
  • Answer questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the department.
  • Inform customers of frozen food specials and recommend items to ensure they get the products they want and need.
  • Check product quality to ensure freshness and review 'sell by' dates.
  • Label, stock, and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Display a positive attitude and stay current with present, future, seasonal, and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Ensure proper temperatures in cases and coolers are maintained and logs are kept.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
  • Practice preventive maintenance by inspecting equipment and notifying management of any repair needs.
  • Notify management of customer or employee accidents and report safety risks or illegal activities.
  • Ability to handle stressful situations.
  • Effective communication skills.
  • Knowledge of basic math (counting, addition, and subtraction).
  • Retail experience.
  • Second language (speaking, reading, and/or writing).
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