FROZEN FOOD/CLERK

Kroger-posted 4 months ago

Entry Level

Midlothian, VA

5,001-10,000 employees

Food and Beverage Retailers

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Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages customers to return.
Assist the department manager in reaching sales and profit goals established for the department.
Monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Promote trust and respect among associates.
Create an environment that enables customers to feel welcome, important and appreciated.
Answer questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department.
Inform customers of frozen food specials.
Recommend frozen food items to customers.
Check product quality to ensure freshness.
Review 'sell by' dates and take appropriate action.
Label, stock and inventory department merchandise.
Report product ordering/shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal and special ads.
Adhere to all food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained.
Maintain temperature logs.
Reinforce safety programs by complying with safety procedures.
Identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment.
Notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including robbery, theft or fraud.
Work cooperatively in a high-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math (counting, addition, and subtraction).

Retail experience.
Second language (speaking, reading and/or writing).

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program.
Free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and more.
Up to $21,000 in tuition reimbursement over your career through our industry-leading Continuing Education program.
Vast potential for growth through an abundance of industry-leading training programs and diverse career pathways.

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