Frozen Clerk

Hy-Vee, Inc. • Cedar Rapids, IA

86d

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Frozen Foods Clerk provides prompt, efficient and friendly customer service, rotates and replenishes merchandise, ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Requirements

• No education requirement.
• Six months or less of similar or related work experience preferred.
• Must have the ability to solve practical problems with a variety of variables.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, and making note of customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers.
• Builds end caps display and fills these areas through the week as necessary.
• Unloads trucks, checks in product, puts product away, and may review invoices.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

What This Job Offers

• Number of Employees: 5,001-10,000 employees