House of Charity Frontline Staff

Catholic Charities Eastern Washington • Spokane, WA

11d • Onsite

About The Position

This position is responsible for assisting with the management and operation of the House of Charity services.

Requirements

• High School Diploma or a General Education Degree.
• Demonstrated leadership, management and administrative skills.
• Ability to compassionately interact with mentally ill, substance abusers and homeless people.
• Valid Driver’s License and ability to drive for work use.
• Successfully pass background check applicable to position.

Responsibilities

• Ensures that the rules are being observed and that it is a safe environment for patrons, staff and volunteers. Maintain safety and security by monitoring all general access areas.
• Oversees required operations tasks during shift, including overseeing community volunteers as needed and attending the front desk, giving out mail, checking in gear, accepting donations, and answering telephones.
• Through regular interactions with clients, makes appropriate referrals to relevant social services. Assists case management staff in the coordination of services to residents; contact residents' outside service providers as necessary.
• Respond to resident complaints.
• Maintains relevant databases including HOC internal database and HMIS. When necessary, administers the intake forms needed for statistical and narrative reports required by agency; performs required data entry.
• Performs hourly walks throughout the facility to detect hazards. Manage all building operations in the absence of other staff as assigned.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
• Write significant events involving residents and building operations activities in a daily log; read log daily.
• Performs other relevant duties assigned by supervisor, including but not limited to shelter cleaning, mopping and laundry.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Performs as a team member to assure that productivity outcome measures are achieved; regular attendance is particularly important for shelter safety and team dynamics.
• Performs related functions necessary to support the mission and core values of Catholic Charities.

Benefits

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees