Frontline Partner - Tenderloin Flex

Open Door Legal • San Francisco, CA

5d • $30 • Onsite

About The Position

The key goal for the Frontline is to ensure all guests get appropriate service in a timely manner. The Frontline Partner position is the first point of contact for all current and prospective clients; thus, they are ultimately responsible for displaying our values of support and access. Overall, this position is intended for someone with a customer support, administrative, social work, or non-profit background who is looking to learn more about the law and make a difference in clients’ lives with an innovative, results-oriented, and fast-growing organization. Open Door Legal is excited to be opening a new site in the Tenderloin neighborhood of San Francisco. The Tenderloin is a vibrant and diverse neighborhood that is known for its social culture and current issues. We are looking for a local community member who can connect residents of San Francisco’s District 6 and surrounding districts with our services. We expect this office to be specifically utilized by guests who have children, live with disabilities, and/or are unhoused. Guests who come to see us have often experienced trauma, are deeply distraught, and commonly come to us as a last resort. The Frontline Partner also provides essential administrative support for the organization. You will be responsible for general office space management at our new location (the location for the Tenderloin site will be a room inside the Glide Memorial building at 330 Ellis St.) in the Tenderloin neighborhood of San Francisco. You will set up creative and efficient solutions for organizing and managing an eventually high-volume, fast-paced workflow at our new office. Throughout all of this, you will embody our values (passion, grit, dynamic, team-oriented, and caring) and have them guide your work and the way you relate within our team and with all who enter the office. You will report directly to our Senior Frontline Partner II.

Requirements

• Ability to fulfil a daily work schedule of 8:45-5:15, plus an unpaid 30-minute meal break and two paid 15-minute rest breaks in our Tenderloin site (the location for the Tenderloin site will be in the Glide Memorial building at 330 Ellis St) and other office sites. Please note that there are no remote work options for this role.
• Exhibits cultural humility and genuinely enjoys working with members of the community, including those experiencing trauma and/or who have mental health conditions.
• The ability to create a welcoming and enthusiastic atmosphere.
• Willing to learn basic legal concepts.
• Flexibility and ability to design new policies and systems for increased effectiveness and capacity in our new office space.
• Highly functional computer and typing skills, including a WPM greater than 45 WPM.
• Must have some experience working in an office environment.
• Must be self-directed, able to work independently, and able to solve difficult problems.
• Authorized to work in the U.S. without sponsorship.

Nice To Haves

• Currently lives in, or has previously lived or worked in or near, the Tenderloin or South of Market areas of San Francisco.
• Completion of an associate’s or bachelor’s degree in social work or similar field.
• Experience working with low-income and vulnerable populations.
• Experience working with individuals with mental illness or substance use disorders.
• Experience using Salesforce.

Responsibilities

• Cover the front desk from 8:45 AM to 5:15 PM, half of the week at our Tenderloin location, where one of the days may be a half day, and the other half of the week will be at one of our other office locations, ensuring the needs of the physical office are met.
• Provide front desk coverage at one of Open Door Legal’s high-demand sites, ensuring efficient guest flow and timely service delivery.
• Assist guests with accessing our services, including scheduling their appointments and gathering documents in a trauma-informed, culturally humble manner.
• Manage the information flow coming into the office (phones, email, voicemail, text messages, faxes, physical mail, etc) to ensure everything is properly recorded, scanned, and that the right staff member receives the information in a timely manner.
• Answer and triage incoming phone calls to the mainline in coordination with other Frontline teammates.
• Update inventory ordering logs for supplies to be ordered at assigned office locations and alert the Operations Administrator of any facilities' needs, especially items requiring emergency attention, at any assigned site.
• Maintain a strong working knowledge of all available information handouts and provide appropriate legal and holistic referrals.
• Form and maintain referral relationships with other Community-Based Organizations near the Tenderloin neighborhood.

Benefits

• Loan Repayment Assistance - for staff pursuing 10-year public interest debt forgiveness, we will pay the minimum payment on all qualifying loans so that you don’t need to worry about student loan debt (this is a conditional benefit).
• Medical/Dental/Vision Plan offerings at 100% coverage
• Generous paid time off (four weeks vacation and two weeks sick/care)
• Generous paid parental leave
• 401K/Retirement Account
• We believe everyone is always learning. We financially invest in individual professional development for each staff member and provide many internal and external mentorships, coaching, and learning opportunities (conferences, workshops, etc.).
• We are a fun and hard-working office with best-in-class technology solutions for anyone who’s passionate about making a meaningful and measurable difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees