Frontline Manager - Hutch-11th

Peoples Bank and Trust•Hutchinson, KS

8d•Onsite

About The Position

The Frontline Manager is responsible for managing day-to-day branch operations and leading the deposit initiatives of the branch’s Teller and CSR positions. This position is also responsible for building and developing staff accountability to continuously improve customer service and branch success. ESSENTIAL FUNCTIONS This position is responsible for the following functions: Manage daily operations of the frontline Be fully trained in the Teller and CSR functions to be able to assist with and complete teller and customer service task as needed Communicate deposit knowledge and updates to ensure Teller and CSR positions are properly informed to complete their duties Communicate organizational priorities, establish goals, monitor progress, hold staff accountable, and provide consistent coaching and timely feedback to branch Tellers and CSRs Develop and implement branch-level strategies to improve customer commitment and foster an environment that promotes positive customer experiences Assist Branch President with deposit portfolio, overdraft reports, and deposit growth Oversee scheduling of the Teller and CSR positions and approve timesheets Make hiring decisions for Teller and CSR positions and communicate with Human Resources to coordinate onboarding Conduct performance assessments on Teller and CSR positions Coordinate with Human Resources to address employee behavioral and performance issues as needs arise Maintain Deposit Compliance and educate staff on updates Ensure branch audits are completed as required Develop community presence Maintain and expand banking relationship with customers and community Participate in civic and community affairs, functions, and organizations promoting community involvement for the bank Various other responsibilities as assigned

Requirements

High School Diploma or equivalent required
Complete knowledge, understanding, fully trained and efficient in Teller and CSR duties and functions, understanding of bank policies and procedures
2+ years banking experience preferred
Attention to detail, strong written and verbal communication, multi-tasking, customer service, applied leadership, self-motivation, self-management, problem-solving, organized, analytical, interpersonal, customer relationship building, time management, documentation, computer literacy, good independent judgment, leadership, product promotion and marketing, talent development and management, community relationship management
Ability to speak effectively and communicate clearly
Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
The employee is regularly required to type throughout the day
The employee is regularly required to use hands to type and maneuver a mouse
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus with 20/20 vision (with or without the assistance of eye glasses/contacts)
The employee must occasionally lift and/or move up to 25 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time
Ability to deal with a variety of variables under only limited standardization.
Strong numeric capabilities; Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.
Ability to read, analyze, and interpret documents. Ability to communicate clearly.

Responsibilities

Manage daily operations of the frontline
Be fully trained in the Teller and CSR functions to be able to assist with and complete teller and customer service task as needed
Communicate deposit knowledge and updates to ensure Teller and CSR positions are properly informed to complete their duties
Communicate organizational priorities, establish goals, monitor progress, hold staff accountable, and provide consistent coaching and timely feedback to branch Tellers and CSRs
Develop and implement branch-level strategies to improve customer commitment and foster an environment that promotes positive customer experiences
Assist Branch President with deposit portfolio, overdraft reports, and deposit growth
Oversee scheduling of the Teller and CSR positions and approve timesheets
Make hiring decisions for Teller and CSR positions and communicate with Human Resources to coordinate onboarding
Conduct performance assessments on Teller and CSR positions
Coordinate with Human Resources to address employee behavioral and performance issues as needs arise
Maintain Deposit Compliance and educate staff on updates
Ensure branch audits are completed as required
Develop community presence
Maintain and expand banking relationship with customers and community
Participate in civic and community affairs, functions, and organizations promoting community involvement for the bank
Various other responsibilities as assigned