Frontline Manager (Full-Time - Non-Exempt) - Pleasantview

Peoples Bank and Trust•Hutchinson, KS

About The Position

The Frontline Manager is responsible for managing day-to-day branch operations and leading the deposit initiatives of the branch’s Teller and CSR positions. This position is also responsible for building and developing staff accountability to continuously improve customer service and branch success.

Requirements

High School Diploma or equivalent required
Complete knowledge, understanding, fully trained and efficient in Teller and CSR duties and functions, understanding of bank policies and procedures
Attention to detail, strong written and verbal communication, multi-tasking, customer service, applied leadership, self-motivation, self-management, problem solving, organized, analytical, interpersonal, customer relationship building, time management, documentation, computer literacy, good independent judgment, leadership, product promotion and marketing, talent development and management, community relationship management

Nice To Haves

2+ years banking experience preferred

Responsibilities

Manage daily operations of the frontline
Be fully trained in the Teller and CSR functions to be able to assist with and complete teller and customer service task as needed
Communicate deposit knowledge and updates to ensure Teller and CSR positions are properly informed to complete their duties
Communicate organizational priorities, establish goals, monitor progress, hold staff accountable, and provide consistent coaching and timely feedback to branch Tellers and CSRs
Develop and implement branch-level strategies to improve customer commitment and foster an environment that promotes positive customer experiences
Assist Branch President with deposit portfolio, overdraft reports, and deposit growth
Oversee scheduling of the Teller and CSR positions and approve timesheets
Make hiring decisions for Teller and CSR positions and communicate with Human Resources to coordinate onboarding
Conduct performance assessments on Teller and CSR positions
Coordinate with Human Resources to address employee behavioral and performance issues as needs arise
Maintain Deposit Compliance and educate staff on updates
Ensure branch audits are completed as required
Develop community presence
Maintain and expand banking relationship with customers and community
Participate in civic and community affairs, functions, and organizations promoting community involvement for the bank
Various other duties as assigned