Frontline Ambulatory Clinics Supervisor - Otolaryngology (Needham)

Boston Children's Hospital • Needham, MA

104d

About The Position

Supervises and leads daily administrative operations for the Otolaryngology and Communication Enhancement department at Needham.

Requirements

• Associate's degree required.
• Bachelor's degree preferred.
• Two years of related work experience required.
• Additional years of related work experience may substitute for education requirement.

Responsibilities

• Supervises support staff and oversees clinical administrative operations.
• Plans, prioritizes, and delegates work; monitors performance and provides feedback.
• Implements and maintains office systems, policies, and procedures.
• Trains new staff and communicates updates to hospital and departmental policies.
• Monitors clinic activity to support a positive patient experience.
• Assists staff with customer service and scheduling issues.
• Addresses patient concerns and escalated service needs.
• Manages electronic and paper records, including sensitive administrative, financial, and employee data.
• Oversees data entry, ensures accuracy, and generates reports.
• Recommends and implements system improvements.
• Serves as clinical floor Super User and participates in Joint Commission/Environment of Care rounds.
• Collects and analyzes data; prepares spreadsheets, charts, and summaries for supervisor review.
• Performs related administrative tasks as needed.
• Oversees daily department operations, including payroll and compliance reporting.
• Tracks personnel actions and initiates required forms and documentation.
• Routes and monitors administrative forms, including purchase orders and payments.
• Manages supply inventory and computer equipment.
• Purchases standard items and coordinates repairs within budget.
• Recommends non-routine purchases and liaises with support departments to ensure service needs are met.

Benefits

• Flexible schedules
• Affordable health, vision and dental insurance
• Childcare and student loan subsidies
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• Cell phone plan discounts
• Discounted rates on T-passes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Associate degree