Frontline Ambulatory Clinic Supervisor - Ortho Sports Med (Waltham)

Boston Children's Hospital•Waltham, MA

3d•Hybrid

About The Position

Opening / closing shift as needed. Hours between 6:30 am - 3:00 pm and 8:30 am - 5:00 pm. Hybrid role, working remote 1 - 2 times per month Position Summary/ Department Summary: Supervises and leads daily administrative operations of a clinical service.

Requirements

Associate's degree or equivalent experience required.
Two years of related work experience required.
Additional years of related work experience may substitute for education requirement.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Supervises support staff and oversees clinical administrative operations.
Plans, prioritizes, and delegates work; monitors performance and provides feedback.
Implements and maintains office systems, policies, and procedures.
Trains new staff and communicates updates to hospital and departmental policies.
Monitors clinic activity to support a positive patient experience.
Assists staff with customer service and scheduling issues.
Addresses patient concerns and escalated service needs.
Manages electronic and paper records, including sensitive administrative, financial, and employee data.
Oversees data entry, ensures accuracy, and generates reports.
Recommends and implements system improvements.
Serves as clinical floor Super User and participates in Joint Commission/Environment of Care rounds.
Collects and analyzes data; prepares spreadsheets, charts, and summaries for supervisor review.
Performs related administrative tasks as needed.
Oversees daily department operations, including payroll and compliance reporting.
Tracks personnel actions and initiates required forms and documentation.
Routes and monitors administrative forms, including purchase orders and payments.
Manages supply inventory and computer equipment.
Purchases standard items and coordinates repairs within budget.
Recommends non-routine purchases and liaises with support departments to ensure service needs are met.