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The position involves leading and developing teams effectively by teaching, training, and actively listening to associates. Responsibilities include touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, and introducing and leading company change efforts. The role requires modeling exceptional customer service standards, managing customer service initiatives, and ensuring customer needs and complaints are successfully resolved. Additionally, the position drives financial performance and sales by reviewing profit and loss statements, managing budgeting and forecasting, and ensuring effective merchandise presentation. The role also includes hiring, training, and mentoring associates, ensuring compliance with company policies, and fostering a culture of belonging and diversity.
