External Job Posting: Front Window Dispatcher

A National Transit • Hapeville, GA

27d

About The Position

We are seeking a detail-oriented and highly organized Front Window Dispatcher to join our team. This role is crucial in coordinating daily dispatch operations, managing communication between field units and the command center, and ensuring smooth and efficient service delivery. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and the ability to adapt to a fast-paced environment. At A National Transit, we believe in growing and promoting from within. This is an excellent opportunity for current team members looking to take the next step in their careers. If you have experience in operations, dispatch, or customer service and are ready to expand your skills, we encourage you to apply!

Requirements

• Strong communication and interpersonal skills
• Excellent judgment, multitasking, and problem-solving abilities
• Outstanding customer service skills
• Professional phone demeanor
• Ability to work independently
• Previous experience in dispatch, customer service, or scheduling

Nice To Haves

• 3-5 years of relevant experience
• Experience with Trapeze scheduling software
• Proven ability to work independently and handle multiple tasks
• Strong analytical and problem-solving skills

Responsibilities

• Coordinate and push out daily routes.
• Prepare and email the morning report by 7 AM.
• Complete and distribute the 11:30 AM report.
• Monitor and adjust routes for efficiency and accuracy.
• Fill out roll-out details up until the PM shift.
• Print and distribute prior day route productivity and on-time compliance reports; include Friday-Sunday reports on Mondays.
• Complete the full day off-the-lot report by 5:00 PM.
• Adjust operator names in Trapeze under the run tab for the day.
• Correct route errors and edit trips as needed.
• Continuously scan routes to schedule lunch breaks.
• Contact operators scheduled for overtime for the following day.
• Monitor driver sign-in sheets and uniform compliance throughout the day.
• Assist drivers in locating destinations.
• Answer and manage incoming calls professionally.
• Ensure proper use of radio communication and 10-codes.
• Handle all accidents and incidents properly and promptly.
• Document all driver callouts (early/late starts and finishes).
• Scan and email all manifests to management daily.
• Send timesheets to payroll daily.
• Manage the cash mobility report.
• Print manifests for the next day.
• Prepare on-time compliance reports at 8:00 PM and 11:00 PM.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees