Front Services Supervisor

Island View Casino Resort • Gulfport, MS

2d

About The Position

The Front Services Supervisor is responsible for supervising, evaluating, training and counseling the Shuttle Drivers and Bell Persons by leading our team and developing staff as needed to ensure top-level service and hospitality. Key duties involve training staff, handling customer inquiries and complaints, managing schedules, and performing administrative tasks. They are also responsible for the cleanliness, safety, and maintenance of the parking area and equipment.

Requirements

• High school diploma or GED equivalent
• 2 years Front Services or related experience required
• Possesses excellent communication and organizational skills
• Must have valid Mississippi Drivers License
• Must be computer literate with experience with Microsoft programs

Nice To Haves

• College preferred
• Management experience in a high volume customer service position preferred

Responsibilities

• Supervising Shuttle Drivers and Bell Persons
• Evaluating staff performance
• Training and counseling staff
• Handling customer inquiries and complaints
• Managing schedules
• Performing administrative tasks
• Maintaining cleanliness, safety, and maintenance of the parking area and equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED