Front Services - Front Services Manager
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About The Position
As an integral part of a team, the Front Services Manager is responsible for continuously looking for ways to improve each guest's experience, for providing exceptional guest service and attending to staff needs among the 'front of the house' personnel in the areas of Valet & Bell Desk. The role of the Front Services Manager is to promote and foster service excellence and Halekulani's 'never say no, go the extra mile' philosophy while maintaining the integrity of Halekulani. The Front Services Manager is often more visible and accessible to the line employees therefore must possess good communication and leadership skills, in order to maintain employee morale. The Front Services Manager must possess good understanding and leadership to contribute to the maximization of the occupancy, revenue and staff efficiency while providing the ultimate guests experience and being visible to guests. Common sense and good judgment are essential to this position. One must know when, where and how to handle and address matters necessary for the operations and integrity of the hotel whether directly or indirectly outlined in the position description. The Front Services Manager must face up to challenges of the department for a positive resolution.
