Front Services - Front Services Clerk (Part-Time)

Hotels and Resorts of Halekulani • Honolulu, HI

75d

About The Position

As an integral part of a team, The Porter Clerk is responsible for continuously looking for ways to improve each guest’s experience. The Porter Clerk is responsible for assisting the operations of the Bell team including; helping guests into and out of the hotel, coordinating pick-up and delivery of guest’s luggage/items, valet car as requested. Expected to provide exceptional guest experience to projecting a helpful attitude; provide all information and resources possible to fulfill the guests request and thoughtful anticipation of their needs.

Requirements

• High school diploma or equivalent vocational training certificate.
• At least six months of hospitality experience or equivalent, strong guest/customer service skills.
• Experience with property management system helpful.
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
• Valid driver’s license with an acceptable abstract.

Nice To Haves

• Ensure familiarity with all Hotel services and features.
• Friendly, outgoing personality and professional demeanor.
• Ability to work independently, deal with interruptions and to successfully manage multiple tasks.
• Working knowledge of basic office machines and computer software (word, excel, outlook) and use of application.
• Basic mathematical skills.
• Ability to drive and operate manual and automatic transmission vehicles.
• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Ability to research, locate, organize, and retrieve resources and information relating to guest needs/request.
• Creativity to solve new or unique guest issues.
• Ability to input and access information in a property management system/application.
• Must have ability to work harmoniously in a team setting with fellow workers, guests and management.
• Must be highly organized, detail-oriented and have the ability to multi-task.
• Be knowledgeable about service vendors i.e.; baggage companies, taxi, shuttle and have the ability to recommend restaurants, point of interest, tour activities, and entertainment venues.
• Must exhibit a poised and professional image and good voice image.
• Must be able to work various days and/or evenings including weekends and holidays pending business demands.

Responsibilities

• Warmly greets and welcomes arriving guests and patrons as they enter the Hotel.
• Answer the phone in a courteous and professional manner within 2 rings.
• Coordinates guests’ requests / special services and communicates with appropriate departments.
• Coordinates collection and delivery of luggage in an efficient and timely manner; verifies that all transactions are recorded accurately in daily log.
• Receive and mark luggage by completing and attaching claim tags.
• Notify Guest Relations upon guest arrival to create seamless check-in procedure.
• Assist with moving vehicles if necessary.
• Recommends and provide accurate information and direction of local attractions, entertainment, facilities within or outside the property.
• Anticipates guests’ needs, respond promptly.
• Respond to guest request via application (ALICE).
• Performs administrative duties, such as updating logbook, directory, and reference email.
• Ensure the efficient delivery and collection of group luggage.
• Ensure all guest’s valet experience are memorable, unique and as per the hotel’s standard.
• Ensure that the guest has verified that all luggage has been accounted for.
• Assist guest with Long term luggage storage request/left luggage request.
• Works closely with other departments to rectify guest opportunities.
• Responsible to report any security or safety problems, safety hazards and potential security problems to Porter Supervisor.
• Maintain cleanliness, sanitation, and organization of work related areas at all time.
• Be the 'eyes and ears' for security of the Hotel.
• Performs other related duties as may be required or assigned by management.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees