FRONT SERVICES ATTENDANT

SILVERTON CASINO LLC•Las Vegas, NV

30d•Onsite

About The Position

The Front Services Attendant is responsible for providing professional and courteous valet, bell, and transportation services to each guest. He/she will be responsible for exceeding guest expectations through positive interactive skills.

Requirements

Demonstrate ability to drive all types of vehicles.
Possess a valid driver’s license and provide a Department of Motor Vehicle print out of a good driving record.
Must be at least 21 years of age.
Valid Nevada Driver's license.
Identification that establishes identity.
Identification that establishes the right to work in the United States.

Responsibilities

Warmly greet all arriving guests at the Valet Entrance while providing courteous, efficient, and enthusiastic valet parking and bell services.
Collect vehicle claim check and retrieve the guest’s vehicle for their departure.
Mark all vehicle damage upon arrival on valet claim check in a timely manner to properly avoid property liability for existing vehicle damage and property risk management.
Drive all vehicles safely with care, abiding by all applicable traffic laws and property regulations.
Assist guests with luggage to and from rooms in a timely and courteous manner.
Responsible for the storage of luggage and cleanliness of storage closet.
Facilitate group luggage storage, delivery, etc. when applicable.
Delivery of items to guest rooms.
Assist guests with requests for transportation within the scope of property policies including taxis, etc.
Facilitate dry cleaning services.
Assist guests with wheelchair and scooter rentals.
Accommodate guests requiring special assistance and aid.
Drive pre-approved guests in the Silverton house vehicles to various locations around Las Vegas.
Log all rides in reservation system for house vehicle runs.
Maintain house cars including cleanliness, fuel levels, etc.
Assist in regulating the movement and flow of vehicles to avoid traffic congestion.
Report issues and/or potential problems to security or immediate supervisor to avoid traffic congestion and delays at the valet entrance.
Answer guest questions about hotel registration, restaurants, events, activities, attractions, and amenities.
Resolve guest problems within the scope of authority, otherwise refer to the supervisor on duty.
Report all alleged thefts or missing items to the supervisor and/or hotel security for further investigation.
Maintain a high quality of guest service according to Silverton Service Standards.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Perform other job-related duties as requested.
Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Managers.
Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance on all scheduled shifts is considered an essential function of the job.
Arriving on time for all scheduled shifts is considered an essential function of the job.
Other duties as assigned.