Front Services Assistant Manager (Caesars Palace LV)

Caesars Entertainment•Las Vegas, NV

38d•Onsite

About The Position

Position is responsible for managing the daily operations of the Hotel Front Services staff including Valet, Bell, Door, Baggage Handlers and Shuttle Drivers.

Requirements

Must be 21 years of age or older
One to two years of post-high school education. College degree preferred.
General knowledge of other hotel departments.
Two to three years, supervisory experience.
Requires the ability to compile facts and figures.
Ability to make decisions guided by established policies and procedures.
Must have excellent interpersonal communication, customer service, team building, and problem-solving skills.
Must be self-motivated and can maintain ongoing business relationships.
Must function well in a fast-paced environment.
Must have enthusiasm and efficiency.
Must be able to complete several tasks at once, with accuracy.
Must be able to get along well with co-workers and work as a team.
Must present a well-groomed appearance.
Oral and written communication skills.
Ability to develop and enforce Standard Operating Procedures
Must be able to maneuver in and around the Hotel Guest Services area and other hotel and casino areas.
Must be able to respond calmly in a crisis and demanding situations, particularly when the situations involve customer or employee conflicts.
Must be able to speak, write and understand English.
Must be able to stop and bend, as well as maneuver up and downstairs.
Must be able to lift up to 20 pounds.
Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach and file paperwork.
Able to stand and walk for the duration of a shift.
Able to work in hot/cold/wet conditions.
Must be able to respond to visual and aural cues.

Nice To Haves

College degree preferred.

Responsibilities

Manages the employees of the departments noted above.
Develops and implements short-term (1-2 year) objectives and work unit goals
Interviews, schedules, trains, develops, empowers, coaches and counsels, recommend performance reviews, resolves problems, provides open communications and recommends discipline and termination as appropriate.
Recommends and implements services and procedural changes.
Monitors and controls expenses within approved budget constraints.
Develop Standard Operating Procedures, which govern the daily operations of the guest service area.
Manages the compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests.
Responsible for the overall budget for the above departments.
Implement emergency training procedures to ensure appropriate protection of the staff and company assets.
Conduct Performance Reviews
Makes or recommends wage increases and promotions
Provides for safety and security
Handling employees' complaints or grievances
Recommends disciplinary action or disciplines employees
Plans work for above-noted departments
Supervises and monitor’s work
Monitors legal compliance with federal, state, and gaming laws
Has direct responsibility for management of those departments noted above