Front Server, Restaurant R'evolution

Royal Sonesta New Orleans, LA•New Orleans, LA

30d

About The Position

The Front Server serves meals to patrons in fine dining establishment by performing the following duties: Job Description Principle duties and responsibilities (Essential Functions) include: Key Job Functions Follow service guidelines according to the Brand standards in the Service Manual. Ensures that the table is properly set for each course, according to Service Standards. Provides support to Captain. Must be knowledgeable of all Food and Beverage menu items. Must follow proper sales techniques, as outlined in the service manual. Responsible for following proper check-out and cash handling procedures as outlined in training material. Must keep service area and tools clean and organized. Responsible for returning all items to their zoned location. Attends all ongoing training sessions. Assist in the training and mentoring of new staff. Must follow all prescribed systems of organization and cleanliness. Must complete all before, during and after shift paperwork. Responsible for following all opening and closing checklists and side work Must follow all daily and weekly cleaning schedules. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way" Build solid relationship with your Colleagues Treat colleagues with respect and dignity Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone

Requirements

Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Ability to make sound decisions
Ability to work independently and handle stressful situations dealing with employees in a production environment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Must be able to work independently and/or with a group to accomplish the goal/s at hand. A positive attitude is strongly desired
Valid Louisiana Responsible Vendor Server's Permit
Valid ServSafe Food Handler Certificate
Three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Follow service guidelines according to the Brand standards in the Service Manual.
Ensures that the table is properly set for each course, according to Service Standards.
Provides support to Captain.
Must be knowledgeable of all Food and Beverage menu items.
Must follow proper sales techniques, as outlined in the service manual.
Responsible for following proper check-out and cash handling procedures as outlined in training material.
Must keep service area and tools clean and organized.
Responsible for returning all items to their zoned location.
Attends all ongoing training sessions.
Assist in the training and mentoring of new staff.
Must follow all prescribed systems of organization and cleanliness.
Must complete all before, during and after shift paperwork.
Responsible for following all opening and closing checklists and side work
Must follow all daily and weekly cleaning schedules.