Front Office

Advantage Surgical and Wound Care

4d•$17 - $21•Remote

About The Position

Lumina Healthcare has an exciting opportunity for a Remote Full-Time Front Office member. Qualified candidates will manage communication between patients, family members, care providers, and other health care institutions. Their duties include scheduling appointments, verifying insurance, and discussing patient treatment plans.

Requirements

Excellent communication and customer service skills
Familiar with basic computer usage required for online training, patient record access and email.

Responsibilities

Perform analytical and data entry task
Answer patient calls, emails, and questions, including finding insurance estimates
Confidentially manage patient accounts
Schedule patient visits and answer pre-visit questions, including billing
Ensure compliance with professional standards and regulatory requirements
Provide patient consultations and recommended treatments
Discuss cost of service, insurance coverage, and payment options with the patient
Work as a team player to ensure each patient receives the best service possible
Get prior authorizations for procedures
Scan documents into patient account
Assist care team with setting goals for quality assurance and best practices
Provide community resources and referrals for continuing care
Manage, handle and review relevant paperwork
Provide administrative support to clinical staff
Insurance verification and frequencies with various entities.