Front Office Team Member Full Time - Must have Open Availability
About The Position
The position involves high guest contact and presents the first point of contact for all our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position. Physician responsibilities include Exert physical effort in lifting/transporting at least 25 pounds; Push/pull carts and other equipment up to 100 pounds; Endure various physical movements throughout the work areas; Work environment - front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings; Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and can work a varied schedule that includes nights, weekends and holidays.
Requirements
- Must have Open Availability
- Must be able to stand and exert well-paced mobility for up to 8-hours in length
- Must be willing and can work a varied schedule that includes nights, weekends and holidays
Nice To Haves
- High school diploma or G.E.D. equivalent.
- Minimum of 1 year of experience as a Guest Service Agent is preferred
- No supervisory experience.
Responsibilities
- Assisting guests with check-in and check-out
- Answering and processing all phone calls received
- Handling all special requests for services or information
- Maintaining positive guest relations
- Resolving guest challenges
- Ensuring guest satisfaction
- Maintaining knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
