Front Office Support

Boyd Group InternationalTacoma, WA
10d$20 - $22Onsite

About The Position

Glass America Customer Service Rep / Admin Support FIfe, WA Glass America is a respected leader in the auto glass industry. As a Claim Specialist, you are a key member of Glass America's shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

Requirements

  • Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
  • Comfortable in a customer facing, front line role.
  • Reliable and dependable hard worker with a positive demeanor.
  • High aptitude for technology with strong typing and data entry skills.

Responsibilities

  • Professionally handle customer interactions and general inquiries, both in person and over the phone.
  • Have a sense of urgency when filing insurance claims with and/or without customers on the line.
  • Maintain regular communication with all other CSRs and Management.
  • Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
  • Follow our step by step process to File Insurance claims, order OEM glass, and receive necessary approvals from Insurance companies.
  • When needed, pivot to provide additional assistance to the dispatch/CSR team.
  • Process driven with the understanding of how to manage Claim Spreadsheets.

Benefits

  • 80 hours of accrued paid time off annually.
  • 80 hours of paid parental leave.
  • 6 paid holidays annually.
  • Medical, Prescription Drug, Dental & Vision Insurance
  • 401(k) Retirement Plan with company match.
  • Employer Paid Short-Term Disability & Life Insurance.
  • Additional Voluntary Life Insurance.
  • Free prescription or non prescription safety glasses each year.
  • Career development and progression opportunities.
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