Front Office Supervisor

Loews Hotels • Arlington, TX

124d

About The Position

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Requirements

• Excellent communication skills - oral and written
• Excellent guest service skills
• Knowledge of computer programs utilized in property management
• Able to work a flexible schedule, including weekends and holidays
• Minimum two years experience as Front Desk Agent at a comparable quality property

Nice To Haves

• Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills

Responsibilities

• Coordinates the quality, efficiency, and safe operations of the Front Office department
• Ensures safe and efficient flow of traffic of arriving and departing guests
• Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service
• Supervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service Standards
• Acts as the point-person for the hotel during the overnight shift, making critical decisions when necessary
• Develops Overnight Front Desk Agents and Star Service Operators
• Maintains open lines communication with other departments
• Interacts frequently with guests to ensure satisfaction with services
• Attends all required meetings for position
• Oversees supervision of Team Members and work assignments to maximize performance
• Conducts regularly scheduled meetings and training as required
• Answers guest inquiries and resolves complaints, ensuring total guest satisfaction
• Ensures that all requests are handled promptly, accurately, and with utmost courtesy
• Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines
• Completes the overnight checklist
• Ensures that all daily and group reports are distributed to appropriate parties
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees