Front Office Supervisor

French Lick Resort • Kansas City, MO

72d

About The Position

As a Front Desk Supervisor, you will oversee the scheduling of the front desk team and create an engaging environment where motivated individuals want to join, learn, do their best, and advance. You will lead a diverse team by modeling the way, empowering, and coaching throughout the employment lifecycle. Keeping a pulse on operational performance and holding the team accountable for their performance is essential. You must be available to work any shift, including morning, night, or audit shifts if needed, and have the flexibility to cover the desk in the event of a last-minute absence. Additionally, you must be able to work weekends and holidays. Training the team on FOSSE, our front office system, is also a key responsibility.

Requirements

• Must know FOSSE
• Experience training in Marriott properties
• Excellent verbal, comprehension, listening and problem-solving skills
• Strong interpersonal and time management skills
• Adaptability and enthusiasm
• Guest relation skills
• Valid driver's license

Responsibilities

• Oversee scheduling of the front desk team
• Create an engaging work environment
• Lead and empower a diverse team
• Monitor operational performance
• Hold team accountable for performance
• Train the team on FOSSE system
• Cover front desk in case of last minute absences
• Work any shift including weekends and holidays

Benefits

• Medical
• Dental
• Vision
• Life and AD/D
• Voluntary Life
• Supplemental Benefits
• Long/Short Term Disability
• 401-K
• Professional Growth and Development Opportunities
• Travel Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level