Front Office Supervisor

Rise Physical Therapy And Pilates • Walnut Creek, CA

378d • $58,240 - $58,240

About The Position

The Front Office Supervisor at Rise Physical Therapy & Pilates is responsible for managing the front office operations, ensuring excellent customer service, and facilitating efficient administrative processes within the clinic. This role serves as the first point of contact for patients, playing a crucial part in the overall patient experience and clinic workflow.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred
• 4 years or more experience in a medical office or healthcare setting
• Proficiency in computer skills, including Microsoft Office and electronic medical records systems
• Billing experience
• Strong attention to detail and ability to multitask in a fast-paced environment
• Knowledge of medical terminology is a plus
• Compassionate and empathetic attitude towards patients and their families
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service
• Ability to maintain patient confidentiality and adhere to HIPAA regulations

Nice To Haves

• Knowledge of medical terminology

Responsibilities

• Welcome patients and visitors with a warm and professional demeanor
• Answer phone calls, patient portals, and emails promptly and courteously, directing inquiries to the appropriate staff members
• Schedule patient appointments accurately and efficiently, utilizing our electronic scheduling system
• Verify patient insurance coverage
• Collect co-payments
• Maintain patient records and ensure all necessary paperwork is complete and accurate
• Manage billing, invoicing, and insurance claims
• Coordinate with other clinic staff to ensure seamless patient care and efficient workflow
• Keep the front office and back office areas clean, organized, and stocked with necessary supplies
• Provide support to patients by answering questions, providing information, and addressing concerns in a timely manner

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED