Front Office Supervisor - Hilton Atlanta and Towers

Hilton•Atlanta, GA

4d•$20•Onsite

About The Position

The Hilton Atlanta and Towers is looking for their next Front Office Supervisor Located in the heart of Downtown Atlanta, this hotel is one mile away from renowned attractions and premier venues. This hotel features 1249 modern guestrooms with meeting spaces that give the flexibility of 51 individual meeting rooms, 2 ballrooms for a total of 131,730 square feet. Our ideal candidate will have previous hotel front desk supervisory or team lead experience, able to work well under pressure and in a team setting, should excel in leading a team, handling guest inquiries with professionalism and warmth, and ensuring seamless check-in and check-out experiences. Being flexible with their availability is required Shift Pattern\: Full open availability (Holidays and Weekends are required) Flexible availability between 2nd shift (3pm-11pm) Pay Rate: $20.00 per hour plus incentives The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: · Access to pay when you need it through DailyPay · Medical Insurance Coverage – for you and your family · Mental health resources including Employee Assistance Program · Best-in-Class Paid Time Off (PTO) · Go Hilton travel program\: 100 nights of discounted travel · Parental leave to support new parents · Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications · 401K plan and company match to help save for your retirement · Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount · Career growth and development · Team Member Resource Groups · Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Requirements

previous hotel front desk supervisory or team lead experience
able to work well under pressure and in a team setting
excel in leading a team
handling guest inquiries with professionalism and warmth
ensuring seamless check-in and check-out experiences
flexible with their availability
full open availability (Holidays and Weekends are required)
flexible availability between 2nd shift (3pm-11pm)

Responsibilities

Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre-shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs