Front Office Supervisor
About The Position
We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy. As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.
Requirements
- Previous Front Office or hotel operations experience
- Strong leadership, communication, and problem-solving skills
- Detail-oriented with a solid understanding of hotel financial processes
- Passion for guest service and creating memorable experiences
- Ability to work flexible schedules including evenings, weekends, and holidays
Nice To Haves
- supervisory experience preferred
Responsibilities
- Oversee daily front desk operations, ensuring accuracy in all financial transactions
- Reconcile and verify revenue, payments, taxes, and adjustments
- Review and balance daily reports across rooms, F&B, and other outlets
- Investigate and resolve discrepancies with attention to detail
- Support smooth transitions between operational days
- Deliver a seamless check-in and check-out experience aligned with brand standards
- Personally engage with guests to ensure satisfaction and resolve concerns promptly
- Recognize and honor Member's benefits, ensuring all benefits are delivered
- Maintain a strong presence in the lobby to support service and team performance
- Lead, coach, and support front desk associates and night audit team
- Ensure professionalism, accountability, and service consistency
- Act as a role model for guest engagement and problem resolution
- Uphold brand standards including response times, guest engagement, and loyalty recognition
- Monitor mobile check-in/check-out, guest cases, and service metrics
- Ensure all interactions reflect our commitment to personalized, anticipatory service
- Oversee hotel operations during assigned shifts
- Respond to guest issues, emergencies, and operational needs
- Ensure safety, security, and service continuity at all times
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
