Front Office Supervisor

ADELANTE HEALTHCARE INC•Phoenix, AZ

9d•Onsite

About The Position

The Front Office Supervisor is responsible for the efficient, profitable day-to-day operation of a small site or reporting to a manager for a larger clinical site. Responds to the needs of patients, family members, community, as well as other departments. The position directly or indirectly supervises the non-clinical and clinical support staff. Coordinates activities with providers and other departments to schedule appointments, manage patient flow, and manage related systems and processes to provide quality services to patients in a safe and positive environment. Must be able to perform all functions of the roles supervised. EXPECTATIONS Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day. Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations. Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged

Requirements

High school diploma or GED from an accredited institution plus advanced training
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
Minimum four (4) years healthcare experience, which includes three years’ healthcare leadership experience leading a team with multiple providers, or two (2) years in a Coordinator role with a development plan
Clinical competency with background as Medical Assistant, nursing if applicable
Ability to solve problems using a logical, systematic approach
Demonstrated management, leadership, diplomacy, and customer service skills
Experience in applying continuous quality improvement techniques in delivery of care to improve patient health outcomes
Proven ability with productive and efficient time management; and fulfilling commitments
Demonstrated understanding in the use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.,) appropriate for the performance of his/her job
Ability to help others increase their knowledge, skills, and abilities to enable them to perform at a higher level
Ability to provide effective personnel performance management
Demonstrated ability to promote teamwork within work unit and across departmental/organizational lines
Ability to measure and report departmental cost performance
Ability to accept and promote change as positive; taking into account other’s concerns
Experience with management information systems and electronic health records (EHR) software
Ability to work effectively with staff, clients, associates, and the community
Must have reliable transportation that can meet any operational reassignments of the organization during the workday.
If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

Nice To Haves

Ability to communicate in more than one language is a plus (English/Spanish preferred)

Responsibilities

Team Leadership Monitor and evaluate staff performance for quality purposes and maintain appropriate documentation
Maintain accurate time and attendance records
Assure compliance with applicable federal state and local legislation, e.g. FMLA, Workers Compensation, ADA, etc.
Recruit, interview, orient, train, and mentor staff
Organize staff‘s daily work activities and schedules and cover if needed to meet staffing needs
Identify financial status of patients regarding fee scale, insurance or discounts. Refers to eligibility as needed
Conduct monthly staff meetings including agendas and minutes
Oversight of scheduling, billing, and scanning of records
Monitor appointments, patient flow and waiting areas to improve daily productivity
Ensure that patients and visitors are treated courteously by all staff
Document and resolve patient complaints
Establish and maintain effective working relationships and communication with internal and external customers
Anticipate the needs of staff and patients and proactively seek solutions or interventions
Initiate coaching and work with manger for corrective action issues
Manages quality improvement and safety initiatives
Support and implement organization’s goals, objectives, policies, procedures, and systems
Monitor and control health center expenditures, review and approve all orders and maintain supply inventory
Step in to support staff with day to day tasks as needed to ensure proper coverage to meet business and patient care needs.
Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services.
Finance May assist with monitoring of procedures for attaining clinic productivity and financial standards and goals
Assure daily deposits are made and completion of day sheet reconciliation
Oversee and review patient receivables
Ordering of supplies and minor equipment while maintaining budget
Assist in preparing and approving budget; monitoring and allocating expenditures
Monitor and assist with managing and adjusting the strategic plan related to budget, profitability and production matrices
Administrative / Management Review correspondence and answer written inquiries relating to the status of site functions.
Answer routine telephone inquiries concerning operation of the department.
Maintains documentation of credentialing and competency for providers and staff
Prepare reports and correspondence as required
Coordinate the maintenance a clean, neat, and functional facility
Coordinate inventory control, facilities management, and maintenance of equipment
Oversight of or performs daily, monthly and quarterly safety checks and drills and logs
Oversee maintenance of appropriate logs.
Maintain high level of customer satisfaction as reflected on patient satisfaction surveys and other measurement tools.
Participate in maintaining Joint Commission and other regulatory compliance
Recommend any new or revisions to policies and/or procedures
Ongoing monitoring of data collection and reporting
Assist with investigation and resolution of incident reports
Other duties as requested or assigned
Perform duties cross functionally across all departments and with all medical providers
Travel to other health centers to meet operational needs for provider and patient care coverage
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system.
Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements.
Such compliance will be an element considered as part of the regular performance evaluation.