Front Office Supervisor

Pyramid Global Hospitality•Avon, OH

1d•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. The company's 'People First' culture is reflected in its approach to employee development, benefits, and relationship building. This specific role is at SpringHill/Towne Place Suites Avon Vail Valley, a hotel with 243 guest rooms, committed to creating exceptional guest experiences and maintaining a positive workplace culture. The Guest Services Supervisor will lead the Guest Services team, setting an example for creating memorable first impressions for guests upon arrival and throughout their stay. This includes welcoming guests, assisting with luggage, and serving as a primary source of information about the hotel, its amenities, and the local area. The ideal candidate is detail-oriented, enjoys engaging with people, and aims to 'WOW' guests, with the position offering a significant opportunity for career growth in hospitality.

Requirements

Hospitality industry experience is required
Ability to remain calm and provide direction at all times
Ability to solve problems when they arise
Ability to work in a team environment is a must
Pleasant and helpful personality
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel

Nice To Haves

Previous experience in as a hotel Bell Attendant or Supervisor is a plus

Responsibilities

Supervise and direct the Guest Services team in offering guests a warm welcome to the hotel/resort, and assistance with the unloading of guest’s luggage.
Set the example for the team on how to create a memorable first impression for guests as they arrive for the first time and throughout their stay.
Serve as the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
Help guests discover their “Wanderlust” experience.
Provide exceptional customer service by being engaging and taking sincere interest.
Interact with all guests.
Welcome each guest to our hotel.
Open motor vehicle doors for guests arriving by motor vehicle.
Escort and orient the guest to the front desk for check-in.
Escort the guests and their luggage to their room upon check-in.
Explain hotel amenities and fun facts guests should know about the hotel while escorting them to their room.
Train and mentor the team of bell attendants to provide exceptional customer service.
Assist the management team in coordination of special events that will impact the arrival and departure of guests.
Work together with other attendants to ensure each guest has a personalized experience.
“Dive" to open the door for all guests.
Assist lobby attendant in keeping entrance area clean and organized.
“Be the difference" with all guest and employees and do more than just “the norm".