Front Office Supervisor - Hotel - Full Time
About The Position
The Front Office Supervisor is responsible for supporting and coaching associates, as well as following-up with guests. The Front Office Supervisor is a working body, and assists any front office associates as needed. They are also responsible for generating new ideas and to help the front office team in being efficient; and to perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.
Requirements
- Must be literate and able to communicate in English.
- Must possess a high school diploma or GED. College or technical training preferred.
- Must have a minimum of one year experience in front office operations.
- Excellent customer service skills and telephone etiquette.
- Must possess basic computer skills to include Word, Excel, Internet and e-mail.
- Must have experience with money handling procedures.
- Heath Card and TAM card
Nice To Haves
- College or technical training preferred.
Responsibilities
- Oversees AYS, Bell/Valet, Front Desk and Concierge
- Trains, develops and supports staff to ensure our guests receive the best possible service
- Leads by example
- Counsels, coaches, disciplines and documents the performance of staff
- Ensures all policies and procedures are in order and followed by each associate
- Knowledgeable of all emergency procedures and policies
- Ensures all daily tasks are completed
- Each associate is expected to carry out, within their capabilities, all reasonable requests by management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
