Front Office Supervisor
About The Position
The Guest Services Supervisor will join the Guest Services team and is responsible for setting an example for the team in creating a memorable first impression for guests. This role involves supervising and directing the team in offering a warm welcome, assisting with luggage, and serving as a primary source of information about the hotel, its amenities, and the local area. The ideal candidate is detail-oriented, enjoys engaging with people, making meaningful connections, and aims to "WOW" guests. This position offers a significant opportunity for career growth in hospitality with a world-class property. The company, PYRAMID GLOBAL HOSPITALITY®, is a leader in the development, management, marketing, and owner-advisory services for resorts, hotels, conference centers, and exclusive private clubs, known for its people-first mentality and "Be The Difference" culture.
Requirements
- Highly motivated individual
- Engaging personality
- Detail-oriented person
- Enjoys engaging with people from all over the world and making meaningful connections
- Takes steps to "WOW" people
- Driven person to grow a career in hospitality
Responsibilities
- Help guests discover their "Wanderlust" experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interact with all guests, welcoming each guest to the hotel
- Open motor vehicle doors for arriving guests
- Escort and orient the guest to the front desk for check-in
- Upon check-in, escort the guests and their luggage to their room, explaining amenities and fun facts about the hotel
- Train and mentor the team of bell attendants to provide exceptional customer service
- Assist the management team in coordination of special events that will impact the arrival and departure of guests
- Work together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests
- Assist lobby attendant in keeping entrance area clean and organized
- "Be the difference" with all guest and employees and do more than just "the norm"
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
