Front Office Supervisor
About The Position
The Front Office Supervisor is responsible for assisting Director of Front Office and Front Office Manager with overseeing front office operation while maintaining seamless customer service and driving guest service scores. Essential Functions Must adhere to the company’s Service culture – 4 Keys to creating guests for life. Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort. Must participate in all resort required meetings and trainings. Ensure smooth shift operation and report to the Management of any issues that may arise. Comply with Silverado Resort Standards and regulations to encourage safe and efficient resort operations. Must be fully aware of the HMS system and able to train others. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Monitor all VIP and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Silverado Resort credit policies. Be able to complete and ensure that a proper credit report, room rate verification report, and housekeeping report have been accurately done and filed. Establish and maintain good communications and teamwork with fellow employees and other departments within the resort. Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Responsible for issued house bank. Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meeting, planning and execution. Help maintain productivity levels at or above budgeted standards. Assist in training and cross training of new hires and current employees on a regular basis. Abide by all resort policies and safety rules. Perform other duties as requested by management.
Requirements
- At least 2 years’ experience in a resort setting is required
- Must be able to multitask and possess strong communication and interpersonal skills
Nice To Haves
- Previous supervisory experience preferred
Responsibilities
- Assist Director of Front Office and Front Office Manager with overseeing front office operation
- Maintain seamless customer service
- Drive guest service scores
- Adhere to the company’s Service culture – 4 Keys to creating guests for life
- Actively participate in team member referral program
- Be a Talent Ambassador for Silverado Resort
- Participate in all resort required meetings and trainings
- Ensure smooth shift operation and report to the Management of any issues that may arise
- Comply with Silverado Resort Standards and regulations to encourage safe and efficient resort operations
- Be fully aware of the HMS system and able to train others
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
- Be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Monitor all VIP and special guest requests
- Review Front Office log and Trace File daily
- Fully comprehend and operate all relevant aspects of the Front Desk computer system
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
- Be familiar with all in-house groups
- Be aware of all closed out and restricted dates
- Follow and enforce all Silverado Resort credit policies
- Be able to complete and ensure that a proper credit report, room rate verification report, and housekeeping report have been accurately done and filed
- Establish and maintain good communications and teamwork with fellow employees and other departments within the resort
- Have knowledge of and assist in all emergency procedures as required
- Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner
- Responsible for issued house bank
- Be able to perform all duties of Guest Services Agent
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals
- Answer all guest inquiries in a timely and professional nature
- Be involved in departmental meeting, planning and execution
- Help maintain productivity levels at or above budgeted standards
- Assist in training and cross training of new hires and current employees on a regular basis
- Abide by all resort policies and safety rules
- Perform other duties as requested by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
