Front Office Supervisor

Corporate Office•Atlanta, GA

12d•Onsite

About The Position

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Requirements

Previous cash handling experience.
Ability to stand for prolonged periods of time.
Must be willing to work a variety of day/night shifts, weekends, and holidays
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office

Nice To Haves

Previous hotel experience as a supervisor, preferably in Front Office, strongly preferred
Attain a high propensity for customer service.

Responsibilities

Organizes, directs, and monitors daily activities of front desk agents.
Must be able to complete all of the duties and responsibilities of the Front Desk Associate.
Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
Establishes procedures, prepares and coordinates schedules, and expedites workflow.
Assists with hiring, training, motivating, and rewarding front desk agents.
Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
Reviews the daily room availability and informs all appropriate staff.
Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
Ensures all necessary reports and forms are completed daily.
Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
Assists front desk agents with resolution of guest problems/complaints as needed.
Monitors and maintains front desk area.
Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
Performs other duties as assigned by manager