Front Office Supervisor - The Eddy Taproom & Hotel

The Eddy Taproom & Hotel•Golden, CO

1d•$20 - $22

About The Position

The Front Office Supervisor is responsible for management and effective operations for guest reception, guest services, reservations, including profitable financial management, effective leadership, excellent customer service skills, telephone etiquette, and supervision of department requirements and standards.

Requirements

College degree preferred
1 to 2 years' experience in a hotel front office
Experience and knowledge of hotel operations is required
PMS experience preferred
Work positively in a team environment
Excellent driving record
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt to effectively using new software products
Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

Responsibilities

Assist Rooms Operations Manager with the recruitment, training and development of all associates.
Able to exercise coaching and counseling within hotel's set policies.
Ensure all Human Resource standards and procedures are met on a daily basis.
Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
Interact frequently and positively with guests.
Resolve problems/issues to the satisfaction of involved parties.
Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
Regularly move throughout the lobby to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
Maintain/review profitability measures of departments with Rooms Operations Manager, while supporting overall hotel operations.
Control payroll and equipment costs (minimizing loss).
Accountable for the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest service through the guests stay.