Front Office Supervisor - Hourly
About The Position
Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position: Sea Mar is a mandatory COVID-19 and flu vaccine organization Front Office Supervisor The Front Office Supervisor leads and manages all front office operations including the front desk, switchboard, medical records, and managed care departments. This role ensures exceptional customer service, efficient patient flow, and compliance with clinic policies while supervising and training front office staff.
Requirements
- High school diploma or GED required; post-secondary education preferred
- Minimum 2 years ambulatory front office experience; supervisory experience preferred
- Strong customer service, leadership, and organizational skills
- Computer proficiency (Microsoft Office) required
- Bilingual English/Spanish preferred
- Fast-paced outpatient clinic environment.
Responsibilities
- Supervise, train, and evaluate front desk, switchboard, medical records, and managed care staff
- Oversee patient registration, check-in, scheduling, and customer service standards
- Ensure compliance with confidentiality, HIPAA, and operational policies
- Support patient flow and resolve patient concerns in coordination with clinic leadership
- Manage daily administrative operations including mail, supplies, equipment, and reporting
- Assist with quality improvement audits and performance reporting
Benefits
- Medical
- Dental
- Vision
- Prescription coverage
- Life Insurance
- Long Term Disability
- EAP (Employee Assistance Program)
- Paid-time-off starting at 24 days per year + 10 paid Holidays
- 401(k)/Retirement options
- opportunity to work in a culturally diverse environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
