Front Office Supervisor

South Florida Orthopaedics & Sports Medicine PA • Port St. Lucie, FL

3d • Onsite

About The Position

The Front Office Supervisor is responsible for leading and overseeing front desk operations, providing hands-on coverage as needed, ensuring exceptional patient service, accurate registration, and front-end revenue integrity. Partners with Revenue Cycle, Scheduling, Billing, and Clinical teams to maintain smooth workflows and positive patient experiences. Plays a key role in the patient experience and revenue integrity while leading a dynamic team in a fast-paced healthcare setting.

Requirements

• Leadership and team-development skills
• Strong customer service and problem-solving abilities
• Attention to detail and financial accuracy
• Proficiency with NextGen EPM and front-end healthcare workflows
• Knowledge of insurance verification and collections

Responsibilities

• Manage daily check-in/check-out operations, and maintain a professional front office environment.
• Deliver high-quality customer service and promptly resolve patient concerns.
• Perform front desk duties during staffing gaps or peak volumes.
• Ensure accurate patient data, charge entry, and time-of-service collections in NextGen EPM .
• Supervise and coach front office staff, handle hiring, training, evaluations, and scheduling.
• Monitor reports, reconcile charges/payments, and enforce SOPs to prevent denials.
• Maintain compliance with insurance and payer requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees