Front Office Supervisor

Embassy Suites By Hilton Detroit Troy Auburn Hills•Troy, MI

2d•Onsite

About The Position

As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment. You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience. Your daily tasks will include supervising front desk and night audit agents, managing guest reservations, and addressing guest concerns, responding to reviews/surveys, etc. You will report to the Front Office Manager. This position requires open availability and will include coverage of shifts. A career as a front office supervisor can lead to various management positions within the hotel industry, such as front office manager, director of rooms, or even hotel operations manager. HVMG fosters a "Be Excellent" culture, emphasizing that successful career paths can start anywhere within the organization, promoting associate growth and development.

Requirements

Previous hotel experience is required
Eligible to work in the United States
Ability to read, write, and communicate effectively in English
Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
A warm, professional demeanor that reflects HVMG’s Culture of Excellence
A combination of education and experience