Front Office Super US

InnVest•Seattle, WA

7d•$25

About The Position

As Front Office Supervisor, you're the connective tissue of the guest experience — the person who keeps the energy steady, the team sharp, and the operation running smoothly from the moment a guest walks in to the moment they check out. You lead by example, stay visible, and bring calm authority to whatever the shift throws at you.

Requirements

Previous experience in a customer-facing role — hospitality experience a plus.
A flexible schedule; evenings, weekends, and holidays are part of the rhythm here.
The ability to stay composed and solutions-focused when the lobby is full and the clock is moving fast.
Genuine warmth with guests — and the instinct to turn a tough moment into a memorable one.
Comfort with hotel systems and a sharp eye for accuracy when entering information.

Responsibilities

Kick off each shift by connecting with desk agents to capture key handoff information and reviewing the pass-down report for incidents or updates.
Review all arrivals and departures — flagging special requests, resolving billing discrepancies, and assessing relocation needs before they become problems.
Ensure all shifts are covered as scheduled; step in when they're not.
Uphold key control, credit, and cash handling policies across the team.
Oversee completion of AM/PM desk agent checklists.
Handle guest situations with calm, professionalism, and genuine care — turning friction into loyalty wherever possible.
Serve as the expert in all front office functions, leading by example in every interaction.
Maintain seamless communication with Reservations, Sales, Housekeeping, Bell Staff, Valet, Engineering, and other departments to keep the guest experience coordinated and elevated.
Monitor property interfaces and assist with balancing daily transactions and revenues.
Work with Sales and Reservations to maximize inventory, house balance, and selling potential.
Audit group blocks, rooming lists, billing, amenities, and arrivals for accuracy.
Keep back office, front desk, and storage areas clean, organized, and guest-ready.
Proactively surface ideas to improve operations, increase guest satisfaction, and manage costs.
Oversee and support all front office employees across your shift, ensuring duties are completed before departure and team members are posted on time.
Coach, counsel, and document performance issues with care and accuracy — developing people, not just correcting them.
Manage sick calls and tardiness by securing coverage; remain on-site until relief is confirmed.
Assist with Night Audit shift scheduling and coverage challenges as needed.
Monitor daily service levels and hold yourself and your team accountable to Kimpton's standards.
Ensure grooming and uniform standards are consistently met.
Track and manage front office operational supplies.
Support payroll and expense accountability, meeting or coming in under budget.