Front Office Supervisor
About The Position
Join our Team at TownePlace Suites Palmdale! Be part of something new and exciting. Our brand‑new TownePlace Suites in Palmdale is getting ready to open its doors, and we’re looking for friendly, motivated team members to help us create a warm and welcoming guest experience from day one. If you love hospitality and want to grow with a brand‑new hotel, we’d love to have you on our opening team. The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
Responsibilities
- Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Benefits
- medical
- dental
- vision
- disability
- life insurance
- generous 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Fund
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
