Front Office Supervisor

Catalyst Physician Group-posted 2 days ago
Full-time • Entry Level
Plano, TX
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The Front Office Supervisor plays a critical role in leading front office team members to ensure a smooth patient experience. This role requires strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

  • Supervises day-to-day operations with patients.
  • Act as a liaison between patients and medical staff, ensuring smooth communication.
  • Answer phone calls, respond to inquiries, and provide information regarding office policies and services.
  • Inform patients of wait times and keep them updated on appointment status.
  • Handle difficult conversations with professionalism, ensuring patient concerns are addressed appropriately.
  • Greet and direct patients, visitors, and vendors in a professional and welcoming manner
  • Assist with patient registration, verifying identity and insurance information
  • Collect and scan insurance cards, identification, and other necessary documentation into the electronic medical record (EMR) system
  • Ensure all required paperwork is completed before appointments
  • Verify and update patient demographics and insurance information
  • Process and collection copayments, deductibles, and outstanding balances
  • Schedule, confirm, and coordinate follow-up appointments, referrals, and diagnostic tests
  • Serves as a liaison between front office staff and leadership.
  • Oversees workflow processes including task management and work logs and overtime.
  • Provides training and support for new front office team members.
  • Assists practice admin with hiring, training and administrative duties.
  • Conducts routine staff feedback and development, including IDP discussions.
  • Leads a group/team of professional administrative staff.
  • Balance daily cash drawer including close and cash audits.
  • Supervises daily practice operations such as billing, collects, scheduling and patient registration.
  • Ensure compliance with HIPAA regulations by maintaining patient confidentiality at all times
  • Follow infection control procedures and adhere to OSHA safety standards
  • Monitor and maintain office supplies, ensuring necessary materials are stocked and available
  • High School diploma or equivalent
  • 6 months' experience in a front office, customer service, or healthcare setting
  • Strong verbal and written communication skills
  • Ability to multitask and work effectively in a fast-paced environment
  • Proficiency in basic computer applications, including EMR systems, scheduling software, and Microsoft Office
  • Knowledge of HIPAA and patient confidentiality regulations
  • Excellent customer service and problem-solving skills
  • Prior experience in a medical office, hospital, or physician practice
  • Experience with CPT/ICD coding and insurance verification
  • Bilingual (English/Spanish) is a plus but not required
  • Medical, Dental, Vision Insurance
  • Short/Long term disability Insurance
  • 401K with employer match
  • Health Savings Account options
  • Paid Holidays and PTO
  • Referral Programs
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