Front Office Supervisor

Property Management•Louisville, KY

12d

About The Position

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Supervise daily shift processes ensuring all team members adhere to standards operating procedures. Must have flexibility to work nights and weekends. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner. Other duties as assigned, and as staffing needs arise throughout the hotel. Knowledgeable of market sales, ordering supplies, and inventory control. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Requirements

Must have flexibility to work nights and weekends

Responsibilities

Supervises guest services team members to ensure efficient and smooth operations
Respond to guests in a professional and courteous manner
Supervise daily shift processes ensuring all team members adhere to standards operating procedures
Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members
Resolve customer issues, complaints, problems in a quick, efficient manner
Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
Controls cash transactions at the front desk
Utilize Service Recovery Log and other necessary communication logs from shift to shift
Respond to guest comments and issues in a timely manner
Other duties as assigned, and as staffing needs arise throughout the hotel
Knowledgeable of market sales, ordering supplies, and inventory control