Front Office Supervisor - Hospitality

Red Tail Acquisitions • Buellton, CA

6h

About The Position

The Front Office Supervisor is responsible for overseeing the front office staff and ensuring that each guest is treated with the highest standard of service. Their duties include but are not limited to scheduling the front office staff, supervising daily shifts, responding to guest complaints or requests, working front desk shifts, communicating between departments, and leading continuing front office training, assisting the GM with daily and monthly tasks.

Requirements

• 2-4 years hotel/restaurant supervisory experience.
• Training skills, must have the ability to assess skill level of employees and modify training as needed.
• Strong mentoring skills: must have the ability to mentor employees through role modeling, supervision and feedback.
• Excellent communication and organizational skills.
• Professional demeanor.
• Positive Attitude
• Proficient computer skills, including: Word, Excel and PowerPoint.
• Must be able to work on feet for extended periods/
• Must be able to work a flexible work schedule including evenings, weekends and holidays.

Nice To Haves

• BS degree in Hospitality Management preferred.

Responsibilities

• scheduling the front office staff
• supervising daily shifts
• responding to guest complaints or requests
• working front desk shifts
• communicating between departments
• leading continuing front office training
• assisting the GM with daily and monthly tasks

Benefits

• We offer a competitive compensation package based on experience and qualifications, along with fully company-paid employee health insurance, vacation and sick leave, paid holidays, and life insurance for full-time employees!
• Every employee gets access to exclusive discounts just for being part of the team!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager