Front Office Supervisor - Occupational Medicine
About The Position
Join a growing, mission-driven healthcare organization where your leadership directly impacts patient outcomes, employer partnerships, and team success. Position Summary The Front Office Supervisor is responsible for overseeing daily front office operations, ensuring efficient patient flow, exceptional customer service, and accurate administrative processes. This role supports compliance with occupational health regulations, coordinates scheduling and intake processes, and leads front office staff to maintain a professional, patient-centered environment that supports employer clients and injured workers.
Requirements
- Demonstrated supervisory or leadership experience in a healthcare setting
- High school diploma or equivalent required
- Minimum of 3–5 years of medical front office experience
- At least 1–2 years of supervisory experience preferred
Nice To Haves
- Associate or bachelor’s degree in healthcare administration or related field preferred
- Experience in occupational medicine or urgent care setting preferred
- Familiarity with occupational health processes (preferred)
- Bilingual - English/Spanish (a plus)
Responsibilities
- Supervise and coordinate front office staff including receptionists, schedulers, and patient service representatives
- Manage daily patient intake, registration, and check-in/check-out workflows
- Ensure accurate collection and entry of demographic, insurance, and employer-related information
- Oversee appointment scheduling, including employer accounts, post-offer screenings, and injury visits
- Monitor patient wait times and optimize workflow efficiency
- Ensure compliance with OSHA, HIPAA, and occupational health documentation requirements
- Serve as primary point of contact for patient concerns and service recovery
- Maintain communication with clinical staff to ensure coordinated patient care
- Oversee cash handling, copay collection, and reconciliation processes
- Develop and maintain standard operating procedures for front office functions
- Train, coach, and evaluate front office team members
- Support reporting and tracking of employer metrics, including turnaround times and service levels
Benefits
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
