Front Office Supervisor - Embassy Suites by Hilton Orlando Airport

Hilton • FL

107d • $18

About The Position

Embassy Suites Orlando Airport is looking for their next Front Office Supervisor to join the Front Office Team! With 174 suites, this hotel is two miles from Orlando International Airport, and walking distance from nearby offices, dining, and shopping venues. Orlando theme parks are just 30 minutes from our door. All guests enjoy free airport shuttle, free made-to-order breakfast buffet and daily drinks and snacks at our complimentary Evening Reception. The ideal candidate will have Front Office supervisory experience or Guest Service Agent experience, ONQ PMS System knowledge is required and will have full availability to work the ever-changing schedule of hospitality. This is a fantastic opportunity for those seeking to grow in their hospitality career.

Requirements

• Front Office supervisory experience or Guest Service Agent experience.
• ONQ PMS System knowledge is required.
• Full availability to work the ever-changing schedule of hospitality.

Responsibilities

• Assign and instruct Guest Service Agents, Operators, and Bell Attendants in details of work.
• Observe performance and encourage improvement.
• Monitor lobby traffic to make staffing adjustments accordingly.
• Manage front desk operations by completing a checklist of important daily tasks.
• Determine room and rate availability, and make decisions that are in the best interest of the hotel.
• Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants, and other departments with any questions or requests.
• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
• Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
• Prepare and conduct daily pre-shift meetings.
• Communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.
• Monitor performance of staff with performance evaluations and discipline issues.
• Make recommendations for training-related issues when inconsistencies develop at the Front Desk.

Benefits

• Go Hilton travel program: 100 nights of discounted travel.
• Access to your pay when you need it through DailyPay.
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents.
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
• Flexible shifts and days off.
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care.
• Mental health resources including free counseling through our Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• 401K plan and company match to help save for your retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees