Front Office Specialist

Eye Care Partners Career Opportunities•Rocky Mount, NC

7h•Onsite

About The Position

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a national network of over 300 ophthalmologists and 700 optometrists across 18 states and 80 markets. The company's mission is to enhance vision, advance eye care, and improve lives, providing a lifetime of care to patients. A Front Office Specialist acts as the first point of contact, setting the tone for a world-class Total Patient Experience, and performs administrative responsibilities to ensure a smooth check-in/out process for patients.

Requirements

Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
Favorable result on background check as required by state
Must be able to provide proof of identity and right to work in the United States
High school diploma or GED required
Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Nice To Haves

Previous medical office experience preferred
Previous ophthalmic experience strongly preferred

Responsibilities

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
Provide exceptional customer service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
Answer phones (both external and internal); assure prompt, courteous service at all times.
Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
Double check insurance authorizations to ensure completion and build accurate flow sheets.
Check out patients and collect correct payments according to procedures.
Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
Complete daily reconciliations / close day / countdown cash drawer.
Comply with all company policies and procedures, including HIPAA.
General office duties and cleaning to be assigned by the manager.