Front Office Specialist

Workhealth Solutions LLC•Tulsa, OK

10h•Onsite

About The Position

The Front Office Specialist serves as the first point of contact for patients and visitors, ensuring exceptional patient services while managing administrative tasks that support the smooth operation of the healthcare office.

Requirements

High school diploma or GED.
Proficiency in computer skills (Microsoft Office Suite, email, faxing, scanning, etc.).
1-3 years of recent experience in a medical office or urgent care setting.
Strong interpersonal communication and customer service training.
Minimum typing of 35 WPM
Obtain UDS/BAT License within 1 year of obtaining position.

Responsibilities

Support WHS’s mission, vision, and values.
Greet patients and visitors in a professional and courteous manner.
Obtain authorization and process of patients for services.
Typing and computer usage for daily operations.
Check in patients using the appropriate patient management system.
Explain all required forms to patients and ensure proper completion of paperwork.
Answer incoming telephone lines and direct callers appropriately.
Contact patients regarding appointment reminders, rescheduling, or cancellations.
Check out patients in the patient management system and distribute records.
File paperwork, medical records, and correspondence accurately.
Maintain inventory of office supplies and printed forms.
Manage dissemination of paperwork to outside parties, including non-injury, custody, and control forms.
Follow HIPAA guidelines and safety rules at all times.
Attend center staff meetings and participate in initial and ongoing training as required.
Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
Use employer reporting tools to scan and distribute employer results and paperwork.