Front Office Specialist
About The Position
Be the Welcoming Face of Exceptional Care At TriHealth , our Front Office Specialists are the first connection patients make with our care teams — setting the tone for a positive, compassionate, and seamless experience. When you join TriHealth, you join a system committed to caring for people: our patients, our community, and you. Location: 6350 Glenway Ave Cincinnati, OH 45211 Schedule: Full time, day shift Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. PRN positions not eligible for TriHealth benefits https://careers.trihealth.com/what-we-offer/benefits
Requirements
- High School Diploma or GED degree (Required)
- 3 - 4 years experience in a related field (Required)
Responsibilities
- Answers incoming telephone lines and appropriately handles, directs, and distributes calls.
- Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
- Schedules patient appointments and promptly informs the department of any issues.
- Accurately inputs patient registration information and updates insurance and demographic data.
- Accepts patient payments and records them accurately.
- Demonstrates courtesy and respect toward families, community professionals, agencies, office personnel, and team members; follows JCAHO and HIPAA protocols with access limited to job‑related information.
- Handles patient complaints and refers concerns to the manager as appropriate.
Benefits
- medical
- dental
- vision
- paid time off
- retirement savings plans
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
