Front Office Specialist
About The Position
Gastro Florida is the largest gastroenterology group in Tampa Bay with over 65 providers and over 25 locations in Pinellas, Hillsborough, Pasco, Hernando and Polk counties. Gastro Florida offers G.I. screening & treatment, colon cancer prevention, non-surgical cancer intervention, IBD infusions & therapy, nutrition & weight loss services, monitoring between visits, pharmacy & pathology services, and the latest therapies, including clinical research, to provide an integrated patient experience. Our mission is to provide general and advanced/interventional gastroenterology services in an Affable, Affordable & Accessible manner for Accurate Answers. We are seeking a competent, conscientious, service-oriented individual with strong character to work in the front desk for one of our gastroenterology offices. This individual will check-in/out patients with a smile and perform billing/scheduling/telephone-related functions. He/She will work under the direction of the office's Practice Manager or his/her designee.
Requirements
- High school graduate with 2 years of medical office experience, including at least 1 year in a specialty practice.
- Utilized EMR/practice management systems.
Nice To Haves
- Preference may be given to candidates who have work experience from employers that emphasize excellent customer service (e.g. Publix, Disney).
- Some openings will require Spanish fluency.
Responsibilities
- Greet and arrive all patients in a courteous manner.
- Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.
- Enter appropriate data into EMR.
- Collect any patient copayments and balances.
- Some practices may include rooming the patient in the clinic area.
- Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed.
- Collect any co-insurance or balances not collected during check-in.
- Schedule follow-up appointments.
- Schedule office appointments and if applicable surgery facility procedures.
- Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).
- Respond to requests for medical records or other forms to be completed by providers.
- Recommend actions and strategies to improve patient access.
- Patient registration if scheduling new patient.
- Charge capture of physician services as necessary.
- Participate in patient financial assistance.
- Maintain current with HIPAA and other compliance training.
- Reconcile daily charges and payments received; and prepare daily bank deposit.
- Assist in collection efforts via phone.
- Triage incoming phone calls in an effective manner.
- Other Duties as Assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
