Front Office Specialist - Primary Care

Kettering Health Network • Kettering, OH

5d • Onsite

About The Position

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Requirements

• High School Diploma or equivalent
• Previous front office experience or background in general office work
• Must be able to maintain confidentiality/discretion
• Must be patient, courteous, and tactful
• Ability to communicate and relate well with office staff, ancillary departments and the public
• Ability to follow direction, accept orders and perform repetitive tasks
• Computer literate in use of word processing and email

Nice To Haves

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred
• Knowledge of medical terminology preferred

Responsibilities

• Answering, handling and screening incoming telephone calls
• Greeting and registering patients
• Filing and preparing charts
• Review of encounter form data
• Collection of co-payments
• Scheduling follow-up appointments
• Day-end reconciliation duties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees