Front Office Specialist - Urology
About The Position
Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Requirements
- High School Diploma or equivalent
- Previous front office experience or background in general office work
- Must be able to maintain confidentiality/discretion
- Must be patient, courteous, and tactful
- Ability to communicate and relate well with office staff, ancillary departments and the public
- Ability to follow direction, accept orders and perform repetitive tasks
- Computer literate in use of word processing and email
Nice To Haves
- 1-year experience in a medical/physician office setting preferred
- Experience in electronic medical records preferred
- Knowledge of medical terminology preferred
Responsibilities
- Answering, handling and screening incoming telephone calls
- Greeting and registering patients
- Filing and preparing charts
- Check-out functions, including review of encounter form data
- Collection of co-payments
- Scheduling follow-up appointments
- Day-end reconciliation duties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
